Delivery Information

UK Mainland delivery charges:

Minimum order = £150 and incurs £10 carriage

Orders above £250 - carriage is free.


Note that exact shipping cost is not included in your online order but it is added to the invoice if any charge applies.


For Scottish Highlands, Ireland, Islands, EU and the rest of the world please in touch for prices. If no contact is made prior to you placing your order to one of these areas, we will assume you accept our regular delivery charges to these locations.  Carriage charge is based on the cheapest service we have available to you.

Pallet deliveries are charged differently. Please contact us for prices

We will always try and send your goods in the most economical and safest way to you.


International deliveries

Country Transit time (days) Customs Clearance charge Consignement rate to include first 30Kg Addition Kg thereafter
Austria 3 N/A £14.00 £1.03
Belgium 2 N/A £12.00 £0.71
Bosnia-Herzegovina 4-6 £25.00 £38.00 £3.14
Bulgaria 4-7 N/A £38.00 £3.14
Canary Island 3-5 N/A £67.55 £6.15
Croatia 4-6 N/A £22.00 £1.81
Czech Republic 3-4 N/A £16.00 £1.36
Denmark 3 N/A £14.00 £1.03
Estonia 4-5 N/A £22.00 £1.81
Finland 4-5 N/A £22.00 £1.81
France 2-3 N/A £12.00 £0.71
Germany 2-3 N/A £12.00 £0.71
Greece 4-9 N/A £38.00 £3.14
Hungary 4-5 N/A £22.00 £1.81
Iceland 4-6 £25.00 £38.00 £3.14
Italy 3-4 N/A £16.00 £1.36
Latvia 4-6 N/A £38.00 £3.14
Lithuania 4-6 N/A £38.00 £3.14
Luxembourg 2 N/A £12.00 £0.71
Mexico 3-6 N/A £67.55 £6.15
Netherlands 2 N/A £12.00 £0.71
Norway 4-6 £25.00 £38.00 £3.14
Poland 4-5 N/A £22.00 £1.81
Portugal 4-5 N/A £22.00 £1.81
Romania 4-6 N/A £38.00 £3.14
Russian Federation 3-8 N/A £67.55 £6.15
Serbia 4-7 £25.00 £38.00 £3.14
Slovakia 3-4 N/A £16.00 £1.36
Slovenia 4-5 N/A £22.00 £1.81
Spain 3-4 N/A £17.00 £1.36
Sweden 4-5 N/A £22.00 £1.81
Switzerland 3 £25.00 £14.00 £1.03
Turkey 6-7 N/A £47.30 £3.40

The above chart is a guide to estimated shipping rates to EU countries. The final cost of transport will be added to the invoice based on the actual weight of the consignment.



RETURNS

In case we have made an error please contact us to arrange the free collection.

If you have changed your mind or want to return the goods for any other reason please contact us to discuss the return. Please be aware all shipping back to Lightstyle London Limited is paid for by the customer. We are unable to refund you postal fees.

Returned products MUST be in their original packaging and outer packaging.
We will NOT accept returned products which have been damaged (including damage occurred during transit) or have your own stickers or price labels attached. 

It is your responsibility to ensure the goods arrive back to us in excellent condition.
If you are returning items for exchange please be aware that charges may apply.



FAILED DELIVERIES

We use a courier service for most of our deliveries. Each item will be attempted to be delivered twice. After this, failed deliveries can be re-delivered at an extra cost to you. Alternatively, you can collect from your nearest depot. Collection from the depot  MUST be made WITHIN 7 days. Failure to do so will result in the goods being returned to us at a charge. This charge WILL be passed on to you.