Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Lightstyle London Limited cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.


Selling on-line

As of January 2015 we will no longer be able to supply any customers selling our goods through Amazon or Ebay.


Minimum order value

£150.00


Delivery times
Your order will usually be shipped within a maximum of seven working days after it has been confirmed. If a product you ordered is out of stock, and during busy times, a short delay is possible. Deliveries will be made Monday-Friday between 9.00am-5.30pm. Saturday deliveries are available but at an additional charge.  Get in touch to find out about weekend deliveries and get a quote.


Delivery Cost

Online orders do NOT show exact shipping costs.  This will be show on the invoice if any charge applies. An electronic version of the invoice is emailed to you just prior to the order being dispatched.

UK mainland delivery:

Orders below £250:  £10 carriage

Orders above £250: FREE carriage

For Scottish Highlands, Ireland, Islands and the rest of the world please contact us for prices. If no contact is made prior to you making your order to one of these areas we will assume you accept our regular delivery charges to these locations and charge based on the cheapest service we have available to you.

Pallet cost are calculate differently and varies. Please contact us for prices

We will always try and send your goods in the most economical and safest way for you.


Returns

In case we have made an error please contact us to arrange free collection.

If you have changed your mind or want to return the goods for any other reason please contact us to discuss the return. Please be aware all returns shipped back to Light Style London Limited is paid for by the customer. We are unable to refund you postal fees.

We will NOT accept returns of products which:

- Have been damaged in any way; or

- Have your own stickers or price labels attached.

Returned products MUST be  in their original packaging and outer packaging.
If you are returning items for exchange be aware that a second charge may apply.


Failed deliveries

We use a courier service for the majority of our dispatches. Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect from your nearest depot. If collection is not made within 7 days the goods will be returned to us at a charge that will be passed on to you. Keeping the above in mind please do not arrange delivery to a location where you will not be able to accept it.
Our courier service provides delivery updates by email and mobile text, please make sure to provide these details to us to avoid failed deliveries.


Out of Stock Items and Back Orders

We always aim to keep our website up to date. At busy times several customers may place orders for the same item causing them to go out of stock. Orders that contain products that are out of stock at the time of order (and not due back in stock within the next seven days), will be sent out without those items. We will hold your 'back order' and let you know when it becomes available.
If you need to check the availability of items in your order please contact us by phone on 02085409743, alternatively check by email: info@lightstylelondon.co.uk

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contract us. In the unlikely event that the product arrives damaged, please contact us immediately, this will be given special priority and you can expect to receive the correct item within 5 working days. Any incorrect items will be collected at our own cost.


Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Light Style London Limited uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested (if subscribed to our newsletter).
* To improve the content design and layout of the website.
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities.
* To perform delivery services with a chosen courier.

Conditions Of Use

Light Style London Limited and its affiliates provide their services to you subject to the following conditions. If you visit our website at www.lightstylelondon.co.uk you accept these conditions. Please read them carefully, Light Style London Limited controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

Copyrights

All content includes on the site such as text, graphics, logos, button icons, images and software are all owned by Light Style London Limited and are protected by international copyright laws.

License and Site Access

Light Style London Limited grants you a limited license to access and make personal use of this site. This license does not include any resales of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced, duplicated, copied, sold – resold or otherwise exploited for any commercial exploited without written consent of Light Style London Limited.

Product Descriptions

Light Style London Limited and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free.

From time to time there may be information on Light Style London Limited that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.

Prices

All prices are in GBP and exclude VAT. Prices and availability of items are subject to change without notice.


Payment

We accept cheques, debit/ credit cards or BACS transfer.

Pro-forma accounts:

All payments shall be made up-front in full prior to delivery of the goods.

Credit accounts:

Light Style London Limited will issue an invoice upon delivery of the goods to the customer.
Unless otherwise agreed payments shall be made in full within 30 days from the date of the invoice.
If payments are not made on time we will close any credit extended to you without any prior notice and will only be able to supply further orders on pro-forma basis.

Non UK customers:

All payments shall be made up-front in full prior to delivery of the goods.